We have a 14-day return policy
You will have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You will also need to provide a receipt or proof of purchase.
If your item is eligible for a return, we will send you a return shipping label, along with instructions on how and where to send your package.
We will not accept any items that are sent back before we have had a chance to review and authorize the return request. To start the return process, please contact us at firstname.lastname@example.org
We do not accept exchanges. If you decide on a different item after purchase, please follow the return guideline for a refund. You can then make a separate purchase for the new item. Please note that our stocks are very limited with no guarantee of restocking. Take your time to decide if a set is right for you before making a purchase to ensure a smooth experience.
Exceptions / non-returnable items
Certain types of items cannot be returned such as custom products (special orders or personalized items), gift card, and mixed box sets. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, discounted items, mixed boxes, or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
A refund will only be issued after we receive, inspect, and approve the return. Once approved, you will be automatically refunded on your original payment method within 10 business days. Please be aware that it can take time for your bank or credit card company to process and post the refund.
Please contact us at email@example.com if more than 15 business days have passed since we have approved your return,